Terms and Conditions (Including Returns & Refunds)

General Use

By accessing and using this website, you agree to comply with these Terms and Conditions. Kojiclean™ provides cosmetic products intended for external use only.

Product Information

Our products are formulated for skincare purposes and are not intended to diagnose, treat, cure, or prevent any medical condition. Individual results may vary depending on skin type, frequency of use, and consistency.

Proper Use & Responsibility

Users must strictly follow the instructions provided with each product. Discontinue use immediately if irritation or adverse reaction occurs and consult a qualified professional if necessary. Keep all products out of reach of children.

Return, Refund & Exchange Policy (14 Days)

We offer a 14-day return, refund, and exchange policy. You have 14 days from the date of delivery to request a return, refund, or exchange.

Eligibility requirements:

  • The item must be unused, unopened, and in the same condition that you received it

  • The item must be in its original packaging

  • Proof of purchase is required

Important Hygiene Policy:
Due to safety and hygiene regulations, opened, used, or tampered cosmetic products are not eligible for return, refund, or exchange.

Return Process

To initiate a return, refund, or exchange request, contact:
billing@bressangoods.com

If your request is approved, you will receive detailed instructions on how to proceed.

Refunds

Once the returned item is received and inspected:

  • You will be notified of the approval or rejection

  • If approved, the refund will be issued to the original payment method

  • Processing times may vary depending on your payment provider

Non-refundable costs:

  • Shipping fees are non-refundable

  • Exceptions apply only if the item was defective, damaged upon arrival, or incorrect

Exchanges

Exchanges are only accepted for:

  • Defective products

  • Damaged items

  • Incorrect items received

If eligible, the replacement will be processed after verification.

Orders & Payments

All orders are subject to product availability and payment confirmation. We reserve the right to refuse, cancel, or limit any order at our sole discretion.

Shipping

Delivery times are estimates and may vary depending on location, carrier, and external logistics factors. Kojiclean Paris is not responsible for delays beyond its operational control.

Intellectual Property

All content on this website—including text, images, logos, branding, and design—is the exclusive property of Kojiclean Paris and may not be copied, reproduced, or used without prior written authorization.

Limitation of Liability

Kojiclean Paris shall not be held liable for any indirect, incidental, or consequential damages resulting from the use or misuse of its products.

Images Disclaimer

All images are for illustrative purposes only and do not guarantee or represent actual results. Outcomes may vary between individuals.

Changes to Terms

We reserve the right to modify or update these Terms at any time without prior notice. Continued use of the website constitutes acceptance of any revised Terms.

Contact

For any questions regarding these Terms and Conditions, please contact:
billing@bressangoods.com